Seeking a professional position in the human relations/communications field, utilizing skills developed through extensive experience in sales and customer service. A strong interest in promotional/marketing activities.

• Fifteen years of professional customer service and sales related experience
• Human Relations and Communications Skills:
  • Proven ability to initiate, maintain, and develop positive work relationships
  • Good listening skills
  • Deals effectively with people under difficult situations
  • Settles disputes offering alternative solutions
  • Ability to make quick and effective decisions
  • Team player
• Trained in database management, WordPerfect, and basic office technology
• Administrative Skills:
  • Organized
  • Self-motivated
  • Ability to coordinate daily office procedures
  • Proficient at planning and executing special assignments

TELEPHONE SALES REPRESENTATIVE, 11-97 to present, Service Merchandise Company, Johnson City, Tennessee. Handle sales-related calls and inquiries in a team-oriented work environment. Perform all necessary computer tasks in order to meet company standards for customer satisfaction and company related time-quality quotas. Attended all supplemental training in order to improve personal performance.

ADVERTISING SALES REPRESENTATIVE, 4-94 to 10-97, National Storytelling Association, Jonesborough, Tennessee. Functioned as a one-person advertising and invoicing department. Created and implemented new data base filing system. Scouted and negotiated new prospects. Worked on a shoe-string budget, increased ad sales base. Exceeded projected 1997 sales results by 18.85%. Edited ad copy and served as liaison between graphic department and client. Coordinated, organized, and designed Festival Services Tent. Supervised a core of 20 volunteers. Promoted membership and festival sales. Assisted in preparations for special events, such as, the visit of Vice-President, Al Gore. Coordinated and designed the outdoor settings for the 25th National Storytelling Festival.

MARKETING REPRESENTATIVE, 5-85 to 6-93, Southwestern Bell Telephone company, Grand Prairie, Texas. Negotiated new accounts and customers' requests. Met services goals and sales quotas. Received letter of commendation for outstanding sales from Division Manager and monetary award for customer service. Met deadlines in an effective and efficient manner. Handled customer complaints and billing inquiries. Accurately completed all clerical material.

SERVICE REPRESENTATIVE, 9-83 to 5-85, Southwestern Bell Telephone Company, Billing Department, Houston, Texas. Handled collections, adjustments, and disputes concerning personal accounts. Conducted any investigations necessary to achieve customer satisfaction.

CUSTOMER CLERK, 5-82 to 9-83, Southwestern Bell Telephone Company, Pasadena, Texas. Responsible for fiscal activities including counter sales, processing customer transactions, balancing ledger, and making daily bank deposits.

ELEMENTARY SCHOOL TEACHER, 4-81 to 6-81, Wise County Schools, Coeburn, Virginia. Assumed duties of regular classroom teacher in a team-teaching environment. Worked with another teacher and approximately 45 students.

ELEMENTARY SCHOOL TEACHER, 8-78 TO 6-80, Scott County School System, Gate City, Virginia. Taught the 5th and the 7th grades. Organized and implemented teaching materials and supervised classroom. Attended in-service training.

Radford University, Radford, Virginia
B.S., Early Childhood Education, February, 1978

• Leadership skills workshop
• Time management training
• Communications skills training
• Computer operations training
• Stress management workshops
• Safety in the work place seminar

Crafts, reading, music, movies, gardening, and herbal medicine.
Volunteer at the Jonesborough History Museum.

Steven Kardaleff,
Chair National Storytelling Association Finance Committee

James L. Holcomb,
Director of Governmental Relations at King Pharmaceutical

Fred and Jill Sauceman